Ex-demo and refurbished machines are the sensible route into a higher specification than a new budget would reach. A commercial machine is built for years of daily service, so a unit that has spent a few months on a showroom counter, or been stripped, serviced and rebuilt, has a great deal of working life ahead of it.
The warranty does not change
One thing does not change with the condition. Every machine in this category carries a two-year warranty, the same cover as a new one, so buying ex-demo or refurbished is a decision about price and availability rather than a decision to go without.
Stock is one of one
What appears here changes constantly and every machine is one of one. Recent stock has included a refurbished Jura Impressa X9 Platinum rated for up to 150 coffees a day with twin grinders and two 650g hoppers, a fully serviced Giga X8 rated to 200 cups, an ex-demonstration Giga X8 Speed, Ciao stations and bean to cup machines from the showroom floor, and the occasional pre-owned slush machine. If something fits your venue it is worth moving quickly, because there is rarely a second one.
Ex-demo and refurbished are not the same thing
The terms are not interchangeable, and the difference matters when you are comparing two listings. Ex-demo and ex-showroom units have typically seen light, controlled use — demonstrated rather than traded through a breakfast rush. Refurbished machines have been serviced, with wear parts such as seals, gaskets and shower screens replaced as needed and the boiler descaled. What ex-demo and refurbished actually mean sets out the questions to ask about any specific unit.
Whatever you buy, the running-in is the same as a new machine: get the cleaning schedule in place from week one, since a used machine is far less forgiving of a skipped routine. Would you rather buy new? Start with the bean to cup range, or ring 01706 216822 to talk through the history of a particular unit.
Buying used: the usual questions
Do ex-demo and refurbished machines come with a warranty? Yes. Every machine in this category carries a two-year warranty, the same cover as a new machine.
What is the difference between ex-demo and refurbished? They are not interchangeable terms. Ex-demo and ex-showroom units have typically seen light, controlled use — demonstrated rather than traded through a breakfast rush. Refurbished machines have been serviced, with wear parts such as seals, gaskets and shower screens replaced as needed and the boiler descaled.
Can the same machine be ordered again later? No. What appears here changes constantly and every machine is one of one. If something fits your venue it is worth moving quickly, because there is rarely a second one.
What should you ask about a specific used machine? Boiler condition, which parts have been replaced, whether it was run on filtered water, the drink counter reading, whether spare parts are still available, whether it has been tested under load, and what support comes with it. What ex-demo and refurbished actually mean explains why each answer matters.
