Delivery and installation
We deliver machines and consumables across the UK. A little preparation before the vehicle arrives is what turns delivery day into a straightforward job.
Delivery across the UK
Orders are despatched to addresses throughout the United Kingdom. Timescales vary by product, stock position and destination, and heavy equipment moves differently from a box of cups or a case of beans. For current lead times on a specific item, contact us on [ADD PHONE NUMBER] or [ADD EMAIL ADDRESS] before you order.
Some destinations, including certain Scottish postcodes, offshore islands and Northern Ireland, may carry different arrangements or costs. If your address falls into one of these areas, ask us to confirm before placing the order.
Before your delivery
- Check access. Doorways, corridors, lifts, stairs and any steps between the vehicle and the final position all matter for larger machines.
- Confirm someone will be on site to receive and sign for the goods.
- Clear the counter or floor space so the machine can be placed straight away rather than left in a walkway.
- Have the services ready: power, water supply and drainage as specified for your model.
- Tell us in advance about parking restrictions, loading bays, delivery windows or site induction requirements.
Installation and siting
Installation requirements differ considerably between products. Countertop equipment and smaller machines are often supplied ready to plug in and fill, while plumbed-in commercial machines need a water connection, drainage and, in some cases, a dedicated electrical supply. Water treatment should be specified at the same time, not added later.
Where installation is required, it should be carried out in line with the manufacturer’s instructions and any relevant electrical and water regulations. Talk to us about what your chosen machine needs so the right arrangements are in place before it arrives.
On arrival
- Inspect the packaging and the goods before signing wherever possible.
- Note any visible damage on the delivery paperwork at the point of signing.
- Report damage or shortages to us promptly, with photographs where you can, so we can resolve it quickly.
- Keep the original packaging until you are satisfied the equipment is correct and working as expected.
Questions about a delivery?
For lead times, access queries, installation requirements or an update on an existing order, call [ADD PHONE NUMBER] during [ADD OPENING HOURS] or email [ADD EMAIL ADDRESS].