Terms and conditions

1. About these terms

These terms apply to all orders placed with Coffee Machine HQ through coffeemachinehq.com, by telephone or by email. By placing an order you confirm that you accept them. Where you order in the course of a business, you also confirm that you have authority to bind that business.

We may amend these terms from time to time. The version in force at the time you place your order is the version that applies to that order.

2. Orders and acceptance

Product listings are an invitation to treat, not an offer. Your order is an offer to buy, which we may accept or decline. A contract comes into existence only when we confirm acceptance of your order or despatch the goods, whichever happens first.

We may decline an order where the goods are unavailable, where a pricing or description error has occurred, where we are unable to obtain authorisation for payment, or where we consider the requirements of your site unsuitable for the product ordered.

3. Descriptions and specifications

We take care to describe products accurately, but images, dimensions, colours and technical specifications are provided for guidance and may vary. Manufacturers may change specifications without notice. Where a precise dimension, capacity or service requirement is critical to your installation, confirm it with us in writing before ordering.

4. Pricing

Prices are shown in pounds sterling. Where VAT applies, the treatment shown at checkout is the one that applies to your order. Delivery charges, installation charges and any surcharges for certain destinations are additional unless expressly stated otherwise.

If an obvious pricing error is discovered before despatch, we are not obliged to supply the goods at the incorrect price. We will contact you to confirm whether you wish to proceed at the correct price or cancel the order.

5. Payment

Payment is required in full before despatch unless we have agreed credit terms with you in writing. Card payments are handled by third party payment processors; we do not store full card details on our systems. Where agreed credit terms apply, we reserve the right to charge interest and recovery costs on overdue amounts in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

6. Delivery, risk and title

Delivery arrangements are set out on our delivery page. Any delivery date or timescale we give is an estimate and is not guaranteed unless we have agreed otherwise in writing. We are not liable for delays caused by matters outside our reasonable control.

Risk in the goods passes to you on delivery. Title in the goods does not pass to you until we have received payment in full. It is your responsibility to ensure that access, siting and services are suitable and available at the delivery address.

7. Installation and site requirements

Unless installation is expressly included in your order, you are responsible for ensuring that equipment is installed correctly and in accordance with the manufacturer’s instructions and applicable regulations. Correct water treatment, cleaning and maintenance are your responsibility, and failure to carry them out may affect manufacturer warranty cover.

8. Warranties

Goods are supplied with the benefit of the manufacturer’s warranty where one is provided. The scope, duration and terms of that warranty are set by the manufacturer, and claims under it are subject to the manufacturer’s own conditions and processes. Details for your product are supplied with the goods or are available from us on request.

Where you contract with us as a consumer, your statutory rights under the Consumer Rights Act 2015 apply in addition to, and are not limited by, any manufacturer warranty. Where you contract as a business, the statutory implied terms are subject to the limitations set out in these terms to the extent permitted by law.

9. Cancellation and returns

Cancellation and return rights are set out in our returns policy, which forms part of these terms. Consumer cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply to business purchases.

10. Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

Subject to that, where you contract with us as a business we are not liable for loss of profit, loss of business, loss of anticipated savings, loss of goodwill or any indirect or consequential loss, and our total liability in connection with an order will not exceed the price paid for the goods giving rise to the claim.

11. Events outside our control

We are not responsible for failure or delay in performing our obligations where that failure or delay results from events beyond our reasonable control, including supply chain failure, transport disruption, industrial action, utility failure and acts of government.

12. General and governing law

If any provision of these terms is found to be unenforceable, the remaining provisions continue in force. Our failure to enforce a right is not a waiver of it. These terms constitute the entire agreement between us in relation to your order.

These terms and any dispute arising out of them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, save that consumers resident elsewhere in the United Kingdom may bring proceedings in their local courts.